​                                                        HRCare service, maintenance, installation, and validation programs are designed to bring you the confidence of “audit-proof” dissolution lab validation.
                                         HRCare programs are available to all USA customers. Similar programs ar​​e available worldwide​
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Service & Maintenance

​ ​​P/N
 ​​Emergency On-Call Service
 Schedule Visists(Per Unit)
 Telephone & Email Support
 HrCare Documentation
 Includes Physical Calibration
 Service Parts Discount
 Labor Discount
 Service Repair Warranty
 Q-pak Discount
Basic Service & Repair

7-100

Yes

Yes

Service Docs

3 Mos.

​
PM1

7-111

Yes

1/Yr

Yes

PM Certs

10%

3 Mos.

50%

PM2

7-112

Yes

2 / Yr

Yes

PM Certs

20%

10%

3 Mos.

50%

PM+1

7-121

Yes

1/Yr

Yes

PM+ Certs

As Found & As Left

10%

3 Mos.

50%

PM+2

7-122

Yes

2/Yr

Yes

PM+ Certs

As Found & As Left

20%

10%

3 Mos.

50%



​
​​



Installation & Validation​
​ ​​P/N
 ​​Emergency On-Call Service
 Schedule Visists(Per Unit)
 Telephone & Email Support
 HrCare Documentation
 Includes Physical Calibration
 Service Parts Discount
 Labor Discount
 Service Repair Warranty
 Q-pak Discount
Installation & Familiarization

7-131

1

Yes

Training Docs

​50%
IQ/OQ (excluding baths)

7-141

1

Yes

IQ/OQ Certs

As Left

IQ (baths only)

7-142

1

Yes

IQ Certs

OQ1

7-143

1/Yr

Yes

OQ Certs

OQ2

7-144

2/Yr

Yes

OQ Certs

As Left

​
PQ1​

7-151

1/Yr

Yes

PQ Certs

Chemical Calibration

​
PQ2

7-152

2/Yr

Yes

PQ Certs

Chemical Calibration

10%

​
ASTM1

7-161

1/Yr

Yes

ATSM Certs

ATSM As Left

​
ASTM2

7-162

2/Yr

Yes

ATSM Certs

ATSM As Left

10%

​
MVPQ1

7-171

1/Yr

Yes

MVPQ Certs

As Left

​
MVPQ2

7-172

2/Yr

Yes

MVPQ Certs

As Left

10%

​​​​​



Extended Warranty (EW)​
​ ​​P/N
 ​​Emergency On-Call Service
 Schedule Visists(Per Unit)
 Telephone & Email Support
 HrCare Documentation
 Includes Physical Calibration
 Service Parts Discount
 Labor Discount
 Service Repair Warranty
 Q-pak Discount
Extended Warranty 1 Year Parts & Labor

7-191

Yes

Yes

EW Certs

100%

100%

Yr

50%​

PM = Preventative Maintenance

PM+ = Preventative Maintenance Plus

PQ = Performance Qualification

ASTM = ASTM Mechanical Calibration

OQ = Operation Qualification (baths only)

MVPQ = Mechanical Verification & PQ



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